Keep your digital platforms stable with proactive maintenance
We combine monitoring, updates, and senior engineers so your sites stay secure, fast, and available.
Our managed service covers everything from core framework upgrades and performance tuning to incident response and stakeholder reporting. You get a steady partner handling day-to-day operations and long-term improvements.
- Security patches applied within agreed SLAs
- 24/7 monitoring and incident escalation
- Transparent communication with monthly reports
Preventive maintenance
Protect your stack with scheduled updates and performance reviews before issues appear.
Technical support desk
Resolve incidents quickly with a structured escalation path and direct access to senior engineers.
Monitoring & observability
Stay ahead of downtime with proactive monitoring and automated alerts.
Maintenance plans built for uptime
Pick the engagement level that matches your operations—from preventive care to comprehensive managed support.
- Core framework, dependency, and OS updates
- Security patching and CVE remediation
- Performance audits with tuning recommendations
- Release calendar and change management support
- Dedicated Slack or Teams channel
- Tiered incident triage with business impact alignment
- Bug fixing and hotfix implementation
- Post-incident reviews with action tracking
- 24/7 uptime and SSL certificate monitoring
- Synthetic user journey testing
- Centralised logging and alert thresholds
- Monthly health reviews with recommendations
What our managed service includes
We integrate with your processes and tools so you always know the status of your digital assets.
Outcomes our clients experience
We pair automation with senior oversight so small issues never escalate.
Average incident response time
Critical alerts acknowledged within the agreed SLA thanks to on-call coverage.
Recurring issues resolved
Systematic root-cause analysis eliminates repeated outages within the first quarter.
Patch latency
High severity security patches deployed within two business days on supported stacks.
Customer satisfaction
Stakeholders rate communication and reliability across quarterly reviews.
How we run maintenance engagements
A predictable cadence keeps your platforms stable while delivering ongoing improvements.
- 1
Assessment & onboarding
We audit infrastructure, SLAs, tools, and document access to align expectations.
- 2
Stabilisation sprint
Fix critical issues, update dependencies, and implement monitoring baselines.
- 3
Continuous operations
Apply patches, respond to incidents, and ship incremental improvements each month.
- 4
Quarterly optimisation
Review KPIs, backlog priorities, and plan upgrades that drive measurable results.
Need a partner to own day-to-day operations?
We keep your platforms secure, performant, and compliant while your team focuses on roadmap priorities.